Refund Policy

If you do not wish to exchange the product, please arrange a courier and send the package to the following address:

Street Address:
Drumul Ghindari 168-172
Sector 5, Bucharest, Romania
Company Name: Maison Arc-en-ciel SRL
Phone: +40 724 444 774
Email: Arc.en.cieel0@gmail.com

The refund will be processed within 14 working days.

Please note that return shipping costs are the responsibility of the customer.

Thank you,
– Arc-en-ciel 🌸

For returns we offer refund in your bank account, or an exchange for a different size or a differnt product. If you would like to exchange an item purchased on Arc-en-ciel.us , please send us a request via WhatsApp at +40768077076 for a return authorisation within 14 days of delivery date. Please attach the return form in the parcel.

* The customer bears the transport charges for the return - exeption is made only if the reasons are related to the company.
* The customer bears the shipping charges for the exchange.
* Items must be returned in new & unused condition.
* Items must be returned only in the original packaging.
* We cannot refund or take returns on clothing that has been worn or used. 
* Arc-en-ciel reserves the right to refuse any returns which do not meet our return policy.
* The money will be refunded in maximum 14 calendar days from the moment we receive the return package.
* We accept returns within 14 days of delivery time.


Data of contact - Relații cu clienții :
arc.en.cieel0@gmail.com
Whatsapp:
+40768077076